~~~ BT Incompetence ~~~
BT Fiasco ~~~ BT Issues ~~~ BT Group
This web site is about the incompetence of British Telecom
This website has been created to publicly shame BT by sharing my
sad but despicable story with as many people as possible in the
hope that we (myself and my amazingly loyal staff) can raise
enough money to take BT to court and finally seek justice for
the appalling and downright deceitful treatment I have had to
endure. To make life easier for the reader I have dealt with all
of our issues separately; billing, technical and customer
complaints which can all be read individually on the relevant
I’m quite well aware that my story is by no means unique, BT
have managed to enrage literally thousands of their loyal
customers all over the country for many years, leaving them
bitter, out of pocket, out of business or just downtrodden with
the constant uphill struggle they face when trying to complain
about any aspect of BT’s service. Sadly BT continue to do so
even as we speak without any letup visible in the near future.
I’m hoping that my story will incite each and every one of you
to play a vital part in finally bringing this incompetent
company to answer for their cowardly behaviour. Please read this
introduction and the relevant pages in full – it will enlighten
you if you haven’t yet had the misfortune to deal with all
aspects of my complaint.
I started my engineering business in 1979. Since having a fibre
optic line and Mitel internet SIP phone system installed by
British Telecom in 2014, I face a very real risk of losing the
business which I have been building for nearly forty years. I
have suffered a series of financial and technical disasters at
the hands of British Telecom since the new system was installed
at a cost of over £15,000 and I have never received one word of
apology from BT, instead I have been treated with disdain – me,
one of the many customers who help to line their pockets to the
tune of over £8m per day! It took BT over nine months to get my
Mitel phones ‘working’ though I use this term loosely, yet even
today the system continues to fail and I have reached the end of
my tether with the injustice of it all.
I have tried every means possible in an effort to reconcile my
problems with BT without any success – after two years of
ongoing problems I even wrote to Sir Michael Rake the Chairman
of BT, Gavin Patterson the CEO of BT and Simon Lowth the Group
Finance Director of BT hoping they would offer some sort of help
– but received no response whatsoever from any of them, thank
you all for ignoring my letter gentlemen!
I have discovered that BT use a variety of methods to undermine
their customers; from blaming you for the fault, issuing false
or duplicated bills, repeatedly overcharging you, making it
impossible for you to escalate a complaint, being unable to fix
your problem then ignoring you – or in my case leaving me in the
hands of a variety of staff who have absolutely no authority or
expertise to adequately deal with my numerous issues. Every
department within BT leaves a very bitter taste in my mouth
since none of them were able to display a level of expertise
that came anywhere close to what was required, they are put in
place to wear you down until you finally give up.
It appears that BT love taking your hard earned money yet when
things go wrong (as they often do!) they are adept at fobbing
you off with every excuse they can find – and if you continue to
argue with them and refuse to pay IN FULL for their faulty
system, they disconnect you! Whether you’re a business user or a
householder, you need your phone to work and BT know this, so if
you continue to dispute your bill and refuse to pay, even though
you know they’re in the wrong, they’ll disconnect you – end of!
They’ve got us all over a barrel on this I’m afraid.
During the last two years I have dealt with many of BT
complaints department staff many of whom have had the very grand
title of “CEO and Chairman of Business Complaints”. I’ve
actually lost count of the number of different CEO and Chairman
of Business Complaints people I’ve had to deal with – yet their
title is nothing but a deliberate act of misrepresentation on
BT’s part to dupe the customer into thinking they are being
dealt with by a senior member of BT’s staff. I’m sorry to say
that these ‘CEO’s’ are no better at dealing with your complaints
than the call operators, your complaint will not have been
escalated at all.
We are all living and working in difficult economic times where
every sale is extremely important for any business to thrive –
if the phones fail then we lose valuable sales every
single day. This has been ongoing for me since June
2014 when the fibre optic line was first installed by BT, I am
now reaching the point where I am try to bring BT to justice.
Unfortunately due to the loss sustained in my companies, I am
unable to afford the crippling legal fees required to take BT to
court and I am hoping after reading the full scale of the
incompetence we’ve had to endure, you’ll be inspired to donate a
small sum and have the satisfaction of knowing you have helped
to bring BT to justice. We will use this website to update the
progress of any court action we manage to bring against BT.
We are all BT’s customers, the very people who help to line
their pockets with over £8 million of profit – every day, yet we
are treated with absolute disdain and downright deceit. If you
have had the misfortune to suffer at the hands of BT then please
read our full story and please donate whatever you can afford,
no matter how small – it will be greatly appreciated and put to
extremely good use.
With your help we will be able to take British Telecom plc to
court to answer for the damage they have done. We will be able
to call a list of witnesses from Accounts department,
Engineering departments and Customer Complaints to explain how
this situation can ever happen in a major plc.
It will be worth all the time and effort to see
their Chairman, CEO and accounts director try to explain all
that has happened over the last two and a half years.